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Jaime's avatar

Buckle up bro... I bought my wife a cell phone for her birthday from a very well known online store in Mexico, I start tracking the package because I want to make sure it arrives on time, (FedEx in case you're wondering) after the first day's updates that said it had left for delivery it just stopped updating for a week. I call customer service and just nothing, zero help. My brother had worked for their corporate offices and called someone inside that told him that the delivery driver had his truck stolen (with a bunch of packages including mine)while he was distracted doing some sketchy stuff on the side, I called CS again and told them I knew what happened, they forward the call to a supervisor and he says they can't do anything until the shipper files a complaint, So I call the website customer service number and they had no clue about anything, I had to wait almost 3 months for a refund and I only got 70% back after sending out more angry emails than a HOA Karen

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Russ Adams's avatar

Damn! What the hell are we paying for if there is no guarantee the shit we ship is going to arrive at all? Doesn't matter if it UPS, USPS, FedEx, Amazon, or any other shit service that mishandles, kicks, throws, or drops your package at the door.

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Jaime's avatar

Guessing the problem is that the companies can't really control their employees going rogue and just wyldin out lol

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Mac's avatar

Wow what a story. That's sad that some delivery drivers do that.

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Russ Adams's avatar

Yeah, it really was a bad idea. It cost him his job and the company he worked for thousands of dollars.

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